Aftercare & Support
Ongoing Excellence, Every Step of the Way
At White Onyx, our commitment to exceptional service doesn’t end once your system is installed. We offer a comprehensive aftercare program to keep your home automation running smoothly and performing at its best, long after setup. With the complexity of today’s smart home systems, ongoing support ensures that everything—from network connectivity to audio, lighting, and climate control—continues to function seamlessly.
Why Aftercare?
Smart homes are designed to simplify life, but even the most advanced technology requires regular maintenance and updates to keep it secure and efficient. With our aftercare service, you have access to a dedicated team ready to handle any updates, repairs, or optimizations needed to maintain the peak performance of your system. If issues arise, our experts are only a call away, providing remote assistance or scheduling an on-site visit if needed.
Benefits of Membership
As an aftercare member, you receive a suite of exclusive benefits designed to give you peace of mind and ongoing access to expert support:
• Priority Service: Enjoy prioritised assistance with faster response times and on-site support if needed.
• Remote Monitoring & Troubleshooting: Our team can remotely monitor system health, detect issues early, and resolve many problems without a visit.
• Regular System Updates: Benefit from the latest firmware and software updates, ensuring your system is always secure and up to date.
• Annual Maintenance Checkups: Our team performs scheduled maintenance to keep everything in top condition, checking every aspect of your system and making adjustments as needed.
• Discounts on Upgrades: Receive special rates on any new features or enhancements to expand your system over time.
With our aftercare program, you can enjoy your smart home with total confidence, knowing that your system is maintained by experts and tailored to evolve with your needs.
Emerald
£100.00 /mo
Mon-Fri 9am-4pm Email and Phone Support
Reactive Remote Support
Annual Service Included worth £400
Unlimited Free Remote Support
Discounted In-Home Support - £100ph with no call out fee
Ruby
£150.00 /mo
7 day 8am - 9pm Email and Phone Support
Proactive Monitoring & Support
Annual Service Included worth £600
Unlimited Free Remote Support
Discounted In-Home Support - £100ph with no call out fee
Blue Diamond
£200.00 /mo
7 day 8am - 10pm Email and Phone Support
Proactive Monitoring & Support
Semi-annual Services Included worth £1200
Unlimited Free Remote Support
Discounted In-Home Support - £100ph with no call out fee
